Frequently Asked Questions

In order to view prices on our website, please use our account registration form located here. Once you have registered your details with us, we verify that you are a trade customer and then approve your account. Account approval can take up to 1 working day BUT feel free to send us a message using the contact page here if you need to contact us regarding account approval.

All goods that show as available to purchase are in physical stock with us. We do not advertise stock that we do not hold in our warehouse.

All payments for orders will need to be paid by Bank Transfer to our bank account. Details for making payment are provided at checkout for you. Unfortunately we are not able to accept card payments over the phone for security reasons.

When an order is initially placed, we need to confirm that payment has been received by us. Whilst the incoming payment has not been confirmed, the order status will remain in either “Pending” or “Pending Payment” status. If you have made payment and the order still remains as one of the above order statuses, please use the contact us page to advise us that you have made payment.

Once you have completed your order on the website, you will be asked to make payment via bank transfer. If payment is received (and confirmed by us as received) prior to 3pm, goods will be dispatched the same day for delivery the next working day (Location dependent). Please see our Delivery page for further and more detailed delivery details.

Once goods are dispatched, you will receive an email from DPD and a direct tracking link from us so you are able to track your goods. It’s best to download the DPD App to your mobile/computer/laptop for real time location of your goods and the DPD App will send you a notification when the driver is 30 minutes away from delivering your goods to you. The DPD App can also be used for specific requests such as leave with neighbour etc in case you are not available at the time of delivery or you can specify a preferred day for delivery if required.

Once goods are dispatched, we will send you a tracking link for your order to your email. Please use the link that we email you to locate the exact location of your goods. Dispatched goods normally take 1 working day to arrive (location dependent). If goods do not arrive within 2 working days from our dispatch, please check goods location using tracking link provided and contact us if you require assistance.

All products on the website are shown exclusive of V.A.T and V.A.T is added at checkout. As a V.A.T registered company, all goods and services provided will have V.A.T applied.

In order to view all purchase history, sign into account using Sign in page and click on “Orders” to view all purchase history. Invoices can also be downloaded by clicking on “invoice” and then using the “download” feature.

Please use the “Contact Us” page and provide full details of the issue along with your order number so we can investigate the matter as soon as possible. Please provide clear details of issue, so we may address the issue efficiently.